TERMS AND CONDITIONS
PAYMENT AND DEPOSIT
We require a 50% non-refundable deposit to confirm an order. The remaining 50% is due 3 weeks before the delivery date, at which point all changes must be confirmed. Orders placed less than 3 weeks in advance of the delivery must be paid in full.
PICKUPS AND DELIVERIES
Orders may be picked up from our studio in Central and must be collected during the chosen time frame. Our studio address will be displayed on the customer order confirmation email, together with the collection time. Once products have left our studio, Sugarcoat is not liable for any damage caused.
Delivery is available for most of Hong Kong and Kowloon side, ranging from HKD 200 and up. The final delivery fee will be assessed when placing your order. For complex cakes that require set-up, an additional fee may apply. Once products have been delivered to the chosen venue, Sugarcoat is not liable for any damage caused.
A list of ingredients has been provided for each product. However, all cakes have been made using ingredients and on equipment that may contain traces of nuts and other known allergens.
CHANGES AND CANCELLATIONS
If you need to make any changes to an order please contact us immediately. We will assess your request for an alteration and let you know its effect on the price and any agreed timetable. Accepting any alterations is at the discretion of Sugarcoat. Alterations requested less than 3 weeks before completion may be subject to a surcharge. Cake orders cancelled with less than 3 weeks notice will not be refunded. In the unlikely event that we have to cancel your order for any reason, we will give you as much notice as possible and refund the full price to you.